Our Guarantees

A lot of HVAC and plumbing companies make big promises in their ads. We put ours on this page so you can hold us to them. These aren't limited-time promotions or deals with asterisks. These are the guarantees we stand behind on every job, every day, for every customer.

2-Year Parts & Labor Warranty

Every repair we perform comes with a full 2-year warranty that covers both parts and labor. If something we fixed fails within two years, we come back and make it right at no additional cost to you. There's no enrollment fee, no monthly maintenance plan required, and no fine print that voids the coverage. Some companies offer warranties that sound impressive but require you to sign up for a subscription to keep them active. Ours doesn't. Two years. Parts and labor. Every repair. Period.

No After-Hours or Holiday Fees

When your heat goes out at 11 PM on a Saturday or your pipes burst on Christmas morning, the last thing you need is a surcharge on top of an already stressful situation. At Henson, you pay the same price whether we come out at 2 PM on a Wednesday or 2 AM on New Year's Day. A lot of larger companies tack on $50 to $150+ for nights, weekends, and holidays. We think that's wrong. Emergencies don't run on a business schedule, and neither do we.

Upfront Pricing Guarantee

Before we start any work, we give you the price. You approve it, and that's what you pay. We don't start a job and then surprise you with a higher bill when it's done. We don't add mystery charges for "parts we didn't expect" or "extra labor." The number we quote is the number on the invoice. If something changes during the work, we stop, explain what we found, and get your approval before we do anything else. You're always in control of what you're spending.

100% Satisfaction Guarantee

If you're not happy with our work, we want to hear about it — and we'll make it right. Our owner Steve has personally followed up with customers and issued refunds when the job didn't meet our own standards. That's not something you'll get from a company with 300 employees and a call center. When you work with Henson, you're working with people who care about their reputation in this community because they live here too.

Same-Day Service

When your system goes down, you don't want to wait three days for someone to show up. We offer same-day service for most calls and work hard to get a technician to your door as quickly as possible. We'll give you a real arrival window — not a vague "sometime between 8 and 5" — and we'll let you know who's coming before they arrive.

Licensed & Insured

We hold Georgia HVAC License #CR109881 and Georgia Plumbing License #MP209127. Every technician on our team is background-checked, drug-tested, and fully insured. We carry and service Daikin and Carrier systems and work on all major brands. When we're in your home, you can feel confident that we're qualified, accountable, and covered.

---

How We Compare

We understand you have choices when it comes to HVAC and plumbing. Some companies in the Atlanta area charge after-hours fees, require monthly subscriptions to activate their warranties, or give you a price range instead of a firm quote. We don't do any of that. Our guarantees are straightforward because we believe that's how a company should operate — especially one that's been trusted by its neighbors for over 25 years.

If you want to see these guarantees in action, give us a call. We'll send one of our guys out, give you an honest diagnosis, and quote you a fair price — the same price you'd pay at midnight on a holiday. That's the Henson guarantee.