Steve founded Henson Mechanical (now Henson Mechanical Heating Air and Plumbing) over 25 years ago and has built the company on a foundation of integrity, quality workmanship, and customer trust. While he has transitioned into a more leadership and oversight role, he remains closely involved in ensuring every job meets the standards he established from day one.
Our customers still value knowing that leadership is accessible and accountable—often noting that "the owner stands behind the work." That level of commitment continues to define Steve's approach. He remains personally invested in every guarantee we make and ensures our team delivers the highest level of service.
At Henson Mechanical Heating Air and Plumbing, accountability starts at the top, and Steve continues to lead with the same principles that built the company.
Our Technicians
Meet the Team Behind Every Service Call
When we send a technician to your home, you'll know exactly who's coming. Before every appointment, we send you a photo and name of the tech assigned to your job so there are no surprises at the door. Every member of our team is background-checked, licensed, insured, and drug-tested. That's not a checkbox for us — it's a baseline.
We're not a big chain with rotating crews. We're a tight team of guys who know each other, trust each other, and hold each other accountable. When you call Henson Mechanical Heating Air and Plumbing, you're getting our best and they'll treat your home the way they'd treat their own.
Jeremy — Manager/ Service Technician
Jeremy is one of our key team members and a trusted manager who plays a vital role in keeping operations running smoothly across the company. Known for his reliability and versatility, he handles a wide range of responsibilities with consistency, professionalism, and a strong commitment to excellence. Customers and team members alike value Jeremy for his dependable nature, leadership, and ability to step in wherever he's needed. His dedication to supporting both our team and our customers ensures that every job is handled with care, efficiency, and a high standard of service.
Jake — Service Technician
Jake is one of our most experienced techs and specializes in diagnosing complex HVAC issues that other companies miss. He's the guy you want when your system is doing something weird and nobody else can figure it out. Customers consistently mention Jake by name in reviews for his patience, thoroughness, and willingness to explain exactly what's going on with their system in plain English.
Sean — Service Technician
Sean handles both HVAC and plumbing work, which makes him one of the most versatile members of our team. He's especially skilled at installation work and takes pride in making sure every job is done clean and to code. Sean's the kind of tech who notices the small things — a loose connection, a drain that's about to cause trouble — and addresses them before they become problems.
Nick — Service Technician
Nick brings strong diagnostic skills and a calm, steady presence to every call. He specializes in residential system repairs and maintenance and is particularly sharp with Daikin and Carrier equipment. Customers appreciate that Nick takes the time to walk them through their options without pressure. He believes that an informed homeowner makes the best decisions — and that's exactly how he operates.
Scotty — Service Technician
Scotty is reliable, detail-oriented, and fast without cutting corners. He handles everything from emergency AC repairs to plumbing jobs, and he's built a reputation for leaving job sites spotless. Scotty takes the shoe covers and drop cloths seriously — he knows you didn't invite him over to make a mess. Customers regularly call back and ask for Scotty by name.
Justin — Service Technician
Justin is one of our highly valued technicians, known for his thorough approach and consistent commitment to delivering exceptional service. He takes pride in going above and beyond to ensure each job is completed with care, accuracy, and attention to detail. Customers frequently recognize Justin for his friendly demeanor, professionalism, and dedication to doing the job right the first time. He is appreciated for his willingness to take extra steps when needed and for making sure every customer feels supported and well taken care of throughout the service experience.
Caleb — Service Technician
Caleb is one of our valued technicians, known for his professionalism and genuine care for every customer he serves. He takes the time to listen closely to each concern, ensuring that every job is handled with attention, accuracy, and a high level of service. Customers consistently recognize Caleb for his kind demeanor, respectful approach, and commitment to making sure they feel heard and understood. His ability to combine professionalism with a personable touch makes him a trusted and important part of our team.
Every technician on our team carries our 2-year parts and labor warranty, charges the same rate day or night (no after-hours fees, ever), and gives you an upfront price before any work starts. That's not just a company policy — it's how each of these guys were trained, and it's how they operate every single day.
