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Sean did a wonderful job for us today! He was very kind and professional! We couldn’t be more satisfied with the service and experience we have had with Henson heat and air! Lane and Christian installed a new unit for us and did an excellent job, start to finish! Jeremy followed up and did a thorough job also! We highly recommend this company! Robin and Raquel in office are great! We want to give a shout out to Steve and Jake too! We love and appreciate y’all!

Justin was Great! They worked with me. Showed up promptly and after hours. Found the problem getting the part and coming back next day. They was no up sale . They said this is what is wrong and that was it. Even the owner showed up after hours Just to check on it. They were the only one that answered the phone after hours and showed up the next day . I called other companies and still have not heard back from them. So I say give them a chance. I think you will be satisfies with there service. Thanks

Sean provided outstanding service from start to finish. He greeted me with a handshake, quickly diagnosed the issue, and took the time to show me exactly what was wrong. He also explained what caused the problem and why it happened. He was professional, knowledgeable, and courteous throughout the visit. Highly recommended.

Sean came on 9/20 and said transformer was blown. 9/21 Sean installed a new transformer and fixed the electrical issue causing it to blow. Next morning ac is out again. Scotty comes and said I need a new blower motor or a whole new unit (mine is 6 yrs old). He said he couldn’t do anything to get it working. Called Estes and they came same day and fixed the blown transformer that Sean replaced on 9/21. Electrical issue was not fixed properly by Sean and thus it went out again. Estes fixed everything (electrical issue and new transformer) and 2 weeks later still running well. Jeremy the field manger said he wouldn’t refund my money for the cost of the part and labor (wasn’t asking for dispatch fee back) bc I didn’t call them again to come and fix it. Why would I have the same company come a 4th time when they proved the first 3 times they couldn’t do it? And then Scotty diagnosed a whole new problem and tried to rip me off by telling me I needed a $1200 blower motor or $8k brand new unit. Mine isn’t even at half its lifespan. Completely unprofessional and only trying to upsell. I spent 4 days with no ac in Georgia heat. I even kept the transformer they installed (see photos for serial number) to show it was blown again. Jeremy tried to claim it blew AFTER Scotty left and I didn’t call them to fix it. When Scotty left there was no ac at all so he did nothing anyways. I did call you to come and fix the problem and your tech told me he couldn’t do anything. Have tried to resolve this with them to no avail. I’ll be contacting the BBB and letting everyone in my community know not to use this company. UPDATE: Steve called me and was extremely sympathetic. He explained that this is not how they conduct business, I shouldn’t have to pay for services that were not properly rendered and agreed to give me a full refund and coach the techs who handled this. Within 10 minutes he called again to confirm my credit card would be credited. He stood up for me when no one was listening and made it right- which is all I asked for when the beginning. This company stands behind their work and has integrity and for that I say KUDOS. Thank you for making this right!!!

Steve, the owner, was fantastic at explaining in detail the system, pricing, and overall process. Extremely thorough, and I had no questions in the end that this was the right company. No pressure to buy, no sales pitch, and I didnt feel uncomfortable as a woman that I was being pressured or scammed like I did with Casteel, who came to give a quote earlier this week. Henson's pricing was unbeatable for a bigger system, duct work replacement/size upgrading, install, and warranty. Thousands less than Casteel was "discounting", and I feel good putting money into a family business rather than a million dollar conglomerate with sales people literally thrusting their hands in my face for a deal that "when I leave the deal goes with me". I paid on the spot with Henson, knowing this was the best deal, an honest company, and ensuring a family business carries on. I would absolutely recommend them to anyone for repair, replacement, or even just a quote.

John and I were very happy with the service. Caleb helped with three properties and was extremely patient with our tenants. Very polite, knowledgeable, and accommodating to our schedule. He was able to handle four units, including a diagnostic and putting in a replacement part with a wonderful attitude and great customer service.🙂