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John and I were very happy with the service. Caleb helped with three properties and was extremely patient with our tenants. Very polite, knowledgeable, and accommodating to our schedule. He was able to handle four units, including a diagnostic and putting in a replacement part with a wonderful attitude and great customer service.🙂

Sean came on 9/20 and said transformer was blown. 9/21 Sean installed a new transformer and fixed the electrical issue causing it to blow. Next morning ac is out again. Scotty comes and said I need a new blower motor or a whole new unit (mine is 6 yrs old). He said he couldn’t do anything to get it working. Called Estes and they came same day and fixed the blown transformer that Sean replaced on 9/21. Electrical issue was not fixed properly by Sean and thus it went out again. Estes fixed everything (electrical issue and new transformer) and 2 weeks later still running well. Jeremy the field manger said he wouldn’t refund my money for the cost of the part and labor (wasn’t asking for dispatch fee back) bc I didn’t call them again to come and fix it. Why would I have the same company come a 4th time when they proved the first 3 times they couldn’t do it? And then Scotty diagnosed a whole new problem and tried to rip me off by telling me I needed a $1200 blower motor or $8k brand new unit. Mine isn’t even at half its lifespan. Completely unprofessional and only trying to upsell. I spent 4 days with no ac in Georgia heat. I even kept the transformer they installed (see photos for serial number) to show it was blown again. Jeremy tried to claim it blew AFTER Scotty left and I didn’t call them to fix it. When Scotty left there was no ac at all so he did nothing anyways. I did call you to come and fix the problem and your tech told me he couldn’t do anything. Have tried to resolve this with them to no avail. I’ll be contacting the BBB and letting everyone in my community know not to use this company. UPDATE: Steve called me and was extremely sympathetic. He explained that this is not how they conduct business, I shouldn’t have to pay for services that were not properly rendered and agreed to give me a full refund and coach the techs who handled this. Within 10 minutes he called again to confirm my credit card would be credited. He stood up for me when no one was listening and made it right- which is all I asked for when the beginning. This company stands behind their work and has integrity and for that I say KUDOS. Thank you for making this right!!!

We couldn’t be more satisfied with the service and experience we have had with Henson heat and air! Lane and Christian installed a new unit for us and did an excellent job, start to finish! Jeremy followed up the next day and did a thorough job also! We highly recommend this company! Robin in office is great too! We want to give a shout out to Steve and Jake too! We love and appreciate y’all!

Called early morning and Sean was out there in no time at all. Worked very hard to get our air conditioning running. Henson Mechanical is now our place to go for our electrical and plumbing needs. My husband and I would definitely recommend this company. Thank you again Sean for hard work you did to get our unit running

We had a great experience working with Henson Mechanical. Their team was professional, responsive, and knowledgeable throughout the entire process. From communication to the quality of workmanship, everything was handled efficiently and with attention to detail. It’s clear they take pride in their work and care about their customers. We highly recommend them to anyone looking for reliable HVAC services.

I got lucky to have Jake come out to service my HVAC. He did a fantastic and thorough job inspecting the equipment. He explained everything in detail and a was a great person overall to interact with. Highly recommend this company and Jake. Update: Two days later Nick and a colleague came to install a furnace for me after a crack was found in the initial inspection. They did an amazing job with the install. They would not leave without making sure I was satisfied. Highly recommend!!

Thank you!!! Justin was very professional and courteous. He took his time explaining the deficiencies with my AC system and what he would be doing to repair it. He broke down costs(which are very reasonable), and gave me pointers on keeping my system healthy with the right maintenance. Thank you, Justin. I’d also like to leave a review for the sweet lady that took my initial call, I believe her name was Tanya(but don’t quote me). She was also very professional and sent Justin out right away. This was after 5pm as well, so the service no matter the time of day is on point! Henson, you guys have a customer for life! Many Thanks!